Effective October 14, 2026

Returns and Claims

JOSIN SHIP LIMITED handles returns and claims for B2B trade orders according to the written order terms, product category, supplier conditions, and shipping record.

Inspection on arrival

Buyers should inspect goods promptly after arrival and preserve carton labels, packing materials, photographs, delivery notes, and any carrier records related to damage or shortage.

Claim information

A claim should include the order reference, item description, quantity affected, clear photographs, delivery date, carton marks, and a concise description of the issue.

Review process

We review claims with the relevant supplier or logistics party and respond with the available remedy options under the agreed order terms.

Custom goods

Custom product orders may have limited return options once production has been confirmed. We will state applicable limitations in the written order communication.

Contact

Send claims and return questions to support@josinshipltd.com.